GEMSTONEWELL
Shipping & Returns
Clear policies, no surprises.
Last updated
How we ship your Elixir Set, what to do if something goes wrong, and how returns work under our 30-day satisfaction guarantee.
Shipping & returns at a glance
| Free U.S. shipping | On every Elixir Set |
|---|---|
| Ships | Typically within 1–2 business days, via USPS or UPS |
| International | Yes — customer pays taxes, duties and shipping |
| Returns | 30 days from delivery — we cover return shipping |
| Damaged on arrival | Report within 3 days with photos → we ship a replacement |
| Glass warranty | Lifetime, including accidental breakage; you cover shipping and handling |
Watch: shipping, returns & warranty explained
A short walkthrough of how we ship, how returns work under the 30-day satisfaction guarantee, and what the lifetime glass warranty covers.
Watch on YouTubeShipping
Free U.S. shipping
Every Elixir Set ships free within the United States. Free U.S. shipping applies to orders over $39, so every one-, two- and three-bottle set qualifies. Replacement glass bottle bodies are excluded from free shipping.
Processing time
In-stock orders ship within 1–2 business days. Every order ships from our warehouses in central California and New Jersey.
Domestic delivery
We ship with USPS or UPS, depending on your address. Once your order ships, delivery time depends on the carrier and your location within the U.S.
International shipping
Yes, we ship outside the United States. International customers are responsible for any taxes, duties and shipping costs.
Tracking your order
We’ll email you as soon as your order ships. Use the tracking details in that email to follow your delivery.
Address changes
Need to change your shipping address? Email support@gemstonewell.com as soon as possible with your order number. Because orders ship within 1–2 business days, we can only update addresses before the order leaves our studio.
Lost or damaged packages
If your order arrives damaged, email support@gemstonewell.com within 3 days of delivery with photos of the damage and your order number, and we’ll ship you a replacement.
Process for lost packages to be confirmed.
Returns
Return window
Every order is covered by our 30-day satisfaction guarantee. Contact us within 30 days of delivery.
Eligibility & condition
Items must be unused, in their original packaging, with the gemstones included. To start a return, email us with your order number and the reason for the return.
Return shipping
Gemstone Well covers return shipping. We’ll send you return instructions when you contact us.
Refund timing
Once we receive your return, please allow 2–3 business days for us to process your refund to your original payment method.
Exchanges
Yes. You can exchange your gemstone set for a different intention. Email support@gemstonewell.com with your order number and the intention you’d like instead.
Lifetime glass warranty
The lifetime warranty covers the glass body against accidental breakage and defects. If it breaks, we’ll replace the glass at no charge; you cover shipping and handling.
Prefer not to file a claim? You can also buy a replacement glass body — glass only, no lids, stones or sleeve; one per order, and free shipping doesn’t apply.
Contact support
Email support@gemstonewell.com with your order number and a short description. For damaged orders, include photos.
Save $20Bottle, gemstones & sleeve — all in one set.
★★★★★4.969 reviews- 2 bottles $84.98 · save $55
- 3 bottles $119.97 · save $90
The Gemstone Well promise
- Free U.S. shippingOn every Elixir Set
- Ships in 1–2 business daysFrom California & New Jersey
- 30-day satisfaction guaranteeWe cover return shipping
- Lifetime glass warrantyReplacement glass at no charge
- Genuine gemstonesHand-sourced from Brazil
- Family-run since 2016Real people answer every message
Secure checkoutAll major cards acceptedsupport@gemstonewell.com