Shipping, Returns, and Warranty Information
- FREE standard shipping on all USA orders of $49 or more!
- Virtually all orders ship within 1-2 business days, either directly from our warehouse or from our fulfillment partner.
- Please allow up to 7-10 business days to receive your order via standard shipping.
- If you need your items faster, we also offer a 2-3 day USA Priority shipping upgrade at checkout.
- We offer a 30-day 100% satisfaction guarantee or your money back! If you're not satisfied with your order for any reason, contact us within 30 days of purchase with a return request.
- Returned items are subject to a 20% restocking fee and/or shipping recoup fee, at our discretion. Items returned broken, damaged, or incomplete may not be eligible for a refund.
All Elixir2Go bottles purchased on our website or through an authorized distributor are covered by a 1-year warranty against manufacturer defects. If any issue should arise with your bottle that is related to a manufacturer defect, contact us and we will replace either the defective part or the entire bottle, at our discretion, free of charge. In the event that no replacement is available in stock, we will provide a refund.
(NOTE: Breaks or damage caused by drops, mishandling, or improper use is not covered by the manufacturer warranty.)